Every Lummfort footwear is made to measure, so please plan for two stages: the time we take to make your piece, and the time the carrier takes to deliver it. Here's how both work.

Production time  

We make your footwear by hand after your payment and approved specification are both in. Production takes 14 working days from that point. Working days are Monday to Friday and don't include public holidays. If a piece needs a little longer, we'll let you know. Your piece ships once it's finished and has passed our final check.

Where we ship  

We ship within Nigeria and worldwide. Orders within Nigeria are priced and completed on our website. International orders are arranged directly with us, as explained below.

Shipping cost and options  

Within Nigeria: Shipping is charged separately from the price of your piece. At checkout, you'll see the delivery options and live rates for your address, and you choose the one that suits you.

International orders: International shipping varies a lot from country to country, so we don't show it on the website. If you're ordering from outside Nigeria, please contact us customers@lummfort.com before you place your order. We'll confirm that we can deliver to you, get a current shipping quote from the carrier, and arrange your order and its shipping with you directly.

Delivery time  

Delivery time is separate from production time and starts once your piece ships. As a guide:

• Within Nigeria: about 5 to 7 working days.

• International: about 5 to 14 working days, depending on the destination and the option we arrange with you.

Tracking  

Once your piece ships, we'll email you a confirmation and a tracking number so you can follow it to your door.

Customs, duties and taxes  

For international orders, your country may charge import duties, taxes, or customs fees. These are set by your local authorities and are your responsibility, separate from what you pay us. We can't predict or control them, so please check your country's rules before you order.

Delays  

Once a parcel is with the carrier, delivery is in their hands. Customs checks, weather, and busy periods can cause delays that are outside our control. If your parcel is running late, contact us and we'll help you trace it with the carrier.

Wrong address or missed delivery  

Please make sure your delivery address is correct before you order. If a parcel comes back to us because the address was wrong or delivery couldn't be completed, we'll resend it, but the reshipping cost is yours.

If your piece arrives damaged  

If your piece arrives damaged, this is covered by our Orders, Return & Refund Policy. Tell us within 48 hours of delivery, with photos of the item and the packaging, and we'll put it right.

Lost parcels  

If a parcel is confirmed lost in transit, contact us and we'll work with the carrier to trace it and find the right resolution with you.

Contact us  

Email customers@lummfort.com or message us on WhatsApp at +2348035541795 with your order number and any questions about your delivery. We reply within 2 business days.